Refund Policy
Return & Refund Policy
⭐IMPORTANT NOTE:
Since all our products are made-to-order, we are not responsible for refunds or exchanges due to general dissatisfaction, incorrect fit issues or misunderstanding. Buyers assume all risks when choosing the product, style and fit of their purchase.
⭐Order Modifications or Cancellation
⭐Please be informed that after your order has been placed it can not be canceled or modified.
⭐Damaged or Incorrect Order
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, misprinted or incorrect product and we apologize for any inconveniences. It is very unusual but for this case we guarantee a 100% satisfaction to all of our customers by offering a free replacement on the affected items.
⭐Please contact our customer support within 3 days after receiving the package. All we need is your order number and a clear photo showing either the incorrect item, the misprinted or the damaged area of the item including the shipping label of the package to approve a Replacement.
⭐Please note that the shipping label is very important. DO NOT throw it away after receiving your package.
⭐The replacement in this case must be claimed within 3 days after receiving your order. Please be informed that after this duration, we can NOT guarantee any replacement. So please contact us as soon as possible within 3 days since your item has arrived.
⭐Order not received
If your item has not arrived more than 60 days after placing the order. Please contact the shipping company with your tracking number. You received a tracking number when the order was shipped.
⭐Please note that you have 3 days for claiming a replacement order. So you should contact us as soon as possible with your case according to the condition in the first paragraph. After 3 days of our contacting duration, we can NOT guarantee any replacement. So, please contact us as soon as possible within this duration.
If it has been less than 60 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
If an order is lost in transit, contact the shipper. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.
⭐Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.
⭐Please be informed that we will not replace any orders showing "Delivered" that have become missing/stolen. If your order shows "Delivered" and you did not receive it. Please contact your local courier and file a claim.
⭐Wrong Address
Since your order is made-to-order just for you, we are not responsible due to incorrect address information provided by customers or missed delivery attempts by couriers. We only ship the package to the shipping address that provided by the customer.
⭐Returns
Since your product is made-to-order just for you, we do not take returns. Please ship a damaged item to 6733 Benefield, Suite 100, Odessa Texas 79762. We will replace defective items or an incorrect order simply by receiving the defective order at the address above along with a clear written description showing the specific problem with the product and by including the order number and Tracking number.
Please make sure that:
- The product was received in the last 3 days
- The product is unwashed, unworn and unused
- The product itself or the printing is defective OR the final product is different than the one you ordered
⭐Under any circumstances, please do NOT send your product back to the manufacturer. This will invalidate any guarantee and make getting a replacement unattainable. If you are unhappy with your product, please contact our customer support and if we have made a mistake, we will make it right through a replacement. The defective product MUST be returned to our main office at 6733 Benefield, Suite 100, Odessa Texas 79762. We are the seller not the manufacturer.
⭐Returns Shipping Label
We do not provide prepaid returns shipping labels.